Return Policy
Returns
Can I return my order?
Yes, you can return your order within 30 days of receipt if you are not satisfied with your purchase. However, the following conditions must be met:
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The item must be returned in its original condition, including all components, accessories, and packaging.
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The product must show only normal handling; damage due to improper use is not eligible for return.
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Hygiene-sensitive products must be thoroughly cleaned before being returned.
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If the item is defective upon arrival, it must be reported immediately.
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The customer is responsible for all return shipping costs.
We reserve the right to reject returns if items appear to be used, damaged, or do not meet our return conditions.
How to Return Your Order
If your order meets the return conditions, please follow these steps:
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Send an email to: info@graysonandporter.com
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Include the following details:
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Order number
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Reason for return
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Once we receive your request, we will provide you with the correct return address. Do not send returns to the sender's address. Returns must be sent to the address provided by our team.
Right of Withdrawal (Cancellation Policy)
If you are a consumer (i.e., a private individual making a purchase for non-commercial purposes), you have the right to withdraw from the contract under the following conditions:
Cancellation Period
You may cancel your order within 24 hours from the moment you received the receipt.
Important: As we operate an automated fulfillment system, orders are processed immediately after placement. This means you cannot cancel after 24 hours of placing the order.
How to Cancel Your Order
To exercise your right of withdrawal, please send a clear written statement (via email) to Grayson & Porter indicating your decision to cancel the order. The cancellation is valid when the notification is received by us within 24 hours.
Refunds
Orders are first checked by the department store, if the items are approved it can take up to 14 working days for the refund. Refunds will be issued using the original payment method, unless otherwise agreed. Please note that shipping costs are non-refundable.
PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN COSTS APPLY.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
For any further questions, please contact our customer service team at info@graysonandporter.com